We are talking about seven Ps when it comes to service marketing. I think this applicable for
all the business not only companies who are providing services.
Seven Ps as defines as follow by marketing guru's.
Product
Price
Place
Promotion
People
Physical evidence
Process
All the companies having combination of these Ps. But I think Process is the most important thing.
And this is the one which most of the companies not consider much.
All the companies should have a proper defined Process for it's operation. There should be a proper
flow of business process and this should be evaluate and fine tuned periodically.
All the employees should able to do their job according to the Process and deliver the maximum
service to customers without any delay. If company failed to implement a proper process employees
will fail to deliver customer expectation.
Well tuned process can be the best competitive edge for a company.
Tuesday, October 24, 2006
Monday, October 16, 2006
windows live
I was trying this new thing introduced by Microsoft, Windows Live. Its really a cool thing and so attractive. Some one cal tell that nothing much. Yes I agree but still it looks really cool. Microsoft stuff is always looks more professional.
But still Im finding it difficult to go ahead with windows live. There are so many issues it seems. I manage to create a new Windows live ID but fail to get windows mail beta which I feel like a great web mail feature. I was trying with my existing msn IDs also but noting worked out yet. Finlay I logged a complaint to Microsoft. Now Im waiting for a reply.
If they fix the problem soon and if I able to use this without much problem I mite shift my mail, blogs etc etc to Windows Live from Google. But I don't sure about it. I love to use Google too. Google always coming up with innovative things but Microsoft follow those in more professional and fine tuned way.
We'll see.
But still Im finding it difficult to go ahead with windows live. There are so many issues it seems. I manage to create a new Windows live ID but fail to get windows mail beta which I feel like a great web mail feature. I was trying with my existing msn IDs also but noting worked out yet. Finlay I logged a complaint to Microsoft. Now Im waiting for a reply.
If they fix the problem soon and if I able to use this without much problem I mite shift my mail, blogs etc etc to Windows Live from Google. But I don't sure about it. I love to use Google too. Google always coming up with innovative things but Microsoft follow those in more professional and fine tuned way.
We'll see.
Tuesday, October 10, 2006
24
My favourite TV serious is back with its brand new series. Its 24. It started two weeks back. Its great to watch it again.
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